Returns and exchanges
In the unlikely event that a product is deemed faulty, please get in touch with us asap via email firstname.lastname@example.org so we can send a replacement. A photo is required initially, and in some instances, you'll be asked to return the product for our inspection.
If there is a fault that we have overlooked during dispatch, please let us know within 7 days so we can send a replacement. We are happy to refund or exchange providing the product is returned in original packaging. Please notify TickEase Australia within 7 days of purchase should your items be damaged or faulty. We do not refund if you simply change your mind.
Here at TickEase Australia we take great care in packaging your order so that it arrives at your doorstep in tip-top condition. If you have any concerns with your packaging, please let us know asap. If your product is damaged due to packaging or whilst in transit, please take photos and email to us within 7 days.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards, Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged, or if you do not think that TickEase is the best tick removal tweezer tool you've ever used. If you need to exchange it for the same item, send us an email at email@example.com and send your item to our customer service department at: Tick Awareness Australia | PO Box 2170 | Ocean Shores | NSW | 2483 | Australia
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to our customer service department at: Tick Awareness Australia | PO Box 2170 | Ocean Shores | NSW | 2483 | Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any questions, contact us via email, phone, or snail mail.